Tip - Cannot Rotate Cartridge (Phaser 6120)

I have a Phaser 6120 and am unable to print because it says to replace the Y catridge; however, when I go through the menu steps to do so, it comes up with cannot rotate cartridge.  There are no paper jams.  When I open the printer I see the Cyan cartridge and it won't move to the yellow.  I tried m...
Tags: printer driver, printer driver update, printer driver software, printer driver updates, generic printer driver, printing workflow, xerox support forum