How to Conduct Customer Service Focus Groups

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How to Conduct Customer Service Focus Groups – This is a place for the community to provide tips and advice on How to Conduct Customer Service Focus Groups. This topic was created by Sylvie Legere and the tips are provided by the community. The tips you add here can be your own or referred from another site. The best tips are then ranked at the top when up-voted by members of the community.

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Tip 1
Hosting a Customer Focus Group More
Published: 9 years, 4 month(s) ago by Barry Haluch | permalink
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Hosting a customer focus group provides an eye-opening opportunity to improve your business.
Tags: collision, repair, autobody, auto body, news, strategies, inspiration

For further reading: http://www.fenderbender.com/FenderBender/February-2014/Hosting-a-Customer-Focus-Group/ ^[1]

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Focus Groups - What is the Purpose and Advantages of Focus Group Interviews — The Thriving Small Business More
Published: 9 years, 4 month(s) ago by Joseph ARACIC | permalink
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I was recently asked to provide the definition of a focus group, how to conduct a focus group interview and why they are important. Using focus groups to gather qualitative data on the customer experience is a widely used marketing strategy which allows organizations to develop products and services that meet customer requirements. Customer expectations …

For further reading: http://thethrivingsmallbusiness.com/advantages-of-focus-group-interviews/ ^[2]

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Running a Survey vs. a Focus Group: What’s the Best Way to Collect Customer Reviews? | SurveyMonkey More
Published: 9 years, 4 month(s) ago by jimmy goh | permalink
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Find out whether you should use a focus group vs a survey to collect customer reviews. Learn the pros and cons of surveys vs focus groups - for FREE.

For further reading: https://www.surveymonkey.com/mp/running-survey-vs-focus-group-best-way-collect-customer-reviews/ ^[3]

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How to Conduct a Focus Group More
Published: 9 years, 4 month(s) ago by Janet Zimmermann | permalink
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Tags: How,to,Conduct,a,Focus,Group
For further reading: http://www.bloomberg.com/bw/stories/2009-10-08/how-to-conduct-a-focus-group ^[4]

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How to Conduct Market Research More
Published: 9 years, 4 month(s) ago by neilatron | permalink
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A guide to using market research to understand who your customers are and what they want

For further reading: http://www.inc.com/magazine/20090901/guidebook-how-to-conduct-market-research.html ^[5]

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Category: Fun | 9 years, 4 month(s) ago

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Contributors

Joseph ARACIC, jimmy goh, Barry Haluch, neilatron, j olszewski, Janet Zimmermann

References & Citations

1. http://www.fenderbender.com/FenderBender/February-2014/Hosting-a-Customer-Focus-Group/

2. http://thethrivingsmallbusiness.com/advantages-of-focus-group-interviews/

3. https://www.surveymonkey.com/mp/running-survey-vs-focus-group-best-way-collect-customer-reviews/

4. http://www.bloomberg.com/bw/stories/2009-10-08/how-to-conduct-a-focus-group

5. http://www.inc.com/magazine/20090901/guidebook-how-to-conduct-market-research.html