How to Handle a Customer Complaint

Submit Your Tip

How to Handle a Customer Complaint – This is a place for the community to provide tips and advice on How to Handle a Customer Complaint. This topic was created by Ryno Botha and the tips are provided by the community. The tips you add here can be your own or referred from another site. The best tips are then ranked at the top when up-voted by members of the community.

Tip 1 - 5 Steps to Handling a Customer Complaint

Published: 9 years, 6 month(s) ago | Submitted by kerry milliken | permalink

Your employees may be turning customers away. Teach them these simple steps to navigate through a customer service issue.

For further reading: http://www.inc.com/matthew-swyers/5-steps-to-handling-a-customer-complaint.html ^[1]

Tip 2 - Golden rules of complaints handling

Published: 9 years, 6 month(s) ago | Submitted by Marcus Milligan | permalink

How to develop a strategic plan, train your staff and an overview of the processes and actions
Tags: handling complaints,customer complaints,dealing with customer complaints

For further reading: http://www.marketingdonut.co.uk/marketing/customer-care/customer-complaints/golden-rules-of-complaints-handling ^[2]

Tip 3 - 10 Tips For Dealing With Customer Complaints

Published: 9 years, 6 month(s) ago | Submitted by Matt Tucciarelli | permalink

No one likes dealing with difficult customers. But what happens when your favorite customer or even simply someone who is being anything but rude has a complaint to get off their chest? Customers of all kinds are bound to share a complaint with your business one day, so why not [...]
Tags: Business,Data Driven Business,Entrepreneurs,Management,Powering Productivity,Reinventing America,Retail,Sales and Marketing,Startups,Strategies Solutions,Data-Driven Business,Sales & Marketing,Strategies & Solutions

For further reading: http://www.forbes.com/sites/nicoleleinbachreyhle/2015/01/08/10-tips-for-dealing-with-customer-complaints/ ^[3]

Tip 4 - How to Handle Customer Complaints Quickly

Published: 9 years, 6 month(s) ago | Submitted by Lynne Marcus | permalink

Customer service is the interaction a person experiences when conducting business with a company or an individual. The experience can be positive or negative. Successful businesses train their staffs on how to handle customer complaints...
Tags: WikiHow, Handle Customer Complaints Quickly, wiki, how to articles, how to instructions, DIY, tips, howto, learn, how do I

For further reading: http://www.wikihow.com/Handle-Customer-Complaints-Quickly ^[4]

Tip 5 - How to Handle a Customer Complaint

Published: 9 years, 6 month(s) ago | Submitted by collidestar 2 | permalink

A customer with a problem may be angry or irrational. Don’t take it personally. Take control and be professional in all dealings with the public. Follow these steps to keep customers happy and keep them coming back.

For further reading: https://www.bbb.org/north-east-florida/for-businesses/how-to-handle-a-customer-complaint/ ^[5]