How to Improve Quality in a Call Center

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How to Improve Quality in a Call Center – This is a place for the community to provide tips and advice on How to Improve Quality in a Call Center. This topic was created by Gene Lukianov and the tips are provided by the community. The tips you add here can be your own or referred from another site. The best tips are then ranked at the top when up-voted by members of the community.

Tip 1 - Improving agent performance in the call center with five steps

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Published: 9 years, 1 month(s) ago | Submitted by Mads Braemer - Jensen | permalink

Improving agent performance in the call center with five steps

Learn how agent performance in the call center can be improved with steps from Donna Fluss.

For further reading: http://searchcrm.techtarget.com/answer/Improving-agent-performance-in-the-call-center-with-five-steps ^[1]

Tip 2 - Quality Assurance Best Practices in the Call Center

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Published: 9 years, 1 month(s) ago | Submitted by Gustavo Ioschpe | permalink

Tips, tools and techniques to help optimize your approach to quality assurance in the call center.

For further reading: http://blog.talkdesk.com/quality-assurance-best-practices-in-the-call-center ^[2]

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Category: Fun | 9 years, 1 month(s) ago

10.5k+ Reads

2 Tips

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Contributors

Gustavo Ioschpe, Mads Braemer - Jensen

References & Citations

1. http://searchcrm.techtarget.com/answer/Improving-agent-performance-in-the-call-center-with-five-steps

2. http://blog.talkdesk.com/quality-assurance-best-practices-in-the-call-center