How to Process Customer Complaints

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How to Process Customer Complaints – This is a place for the community to provide tips and advice on How to Process Customer Complaints. This topic was created by Makaela Wilson and the tips are provided by the community. The tips you add here can be your own or referred from another site. The best tips are then ranked at the top when up-voted by members of the community.

Tip 1 - Golden rules of complaints handling

Published: 9 years, 3 month(s) ago | Submitted by malliz | permalink

How to develop a strategic plan, train your staff and an overview of the processes and actions
Tags: handling complaints,customer complaints,dealing with customer complaints

For further reading: http://www.marketingdonut.co.uk/marketing/customer-care/customer-complaints/golden-rules-of-complaints-handling ^[1]

Tip 2 - 7 Steps for Resolving Customer Complaints

Published: 9 years, 3 month(s) ago | Submitted by Jennie Hansen | permalink

For further reading: http://www.lifehack.org/articles/communication/7-steps-for-resolving-customer-complaints.html ^[2]

Tip 3 - 10 Tips for Handling Customer Complaints — The Thriving Small Business

Published: 9 years, 3 month(s) ago | Submitted by cindy sampalis | permalink

Anyone who has a business has had the experience of dealing with customer complaints. While listening to a complaining customer is not something most people enjoy, a complaining customer can be an organization’s friend if they try to learn from the complaint. There are lots of things customers can complain about – communication breakdowns, process …

For further reading: http://thethrivingsmallbusiness.com/customer-complaint-procedures/ ^[3]