How to Reduce Customer Complaints

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How to Reduce Customer Complaints – This is a place for the community to provide tips and advice on How to Reduce Customer Complaints. This topic was created by Henriette Fuur and the tips are provided by the community. The tips you add here can be your own or referred from another site. The best tips are then ranked at the top when up-voted by members of the community.

Tip 1 - How Employees Can Reduce Customer Complaints

Published: 9 years ago | Submitted by Ken Soohoo | permalink

Customer dissatisfaction may happen for a variety of reasons, some of which are out of your control. Although customer complaints may happen in any small business, steps can be taken to reduce them. ...

For further reading: http://smallbusiness.chron.com/employees-can-reduce-customer-complaints-15841.html ^[1]

Tip 2 - How to Reduce Customer Complaints | eHow

Published: 9 years ago | Submitted by Scottie Dog | permalink

Addressing customer complaints is part of running any business. No matter how successful your business is, you will occasionally deal with a dissatisfied customer. Rather than viewing a complainer as a nuisance, look at his complaint as an opportunity to learn how to improve your product or service. Be open to hearing what he has to say and be...

For further reading: http://www.ehow.com/how_5124606_reduce-customer-complaints.html ^[2]

Tip 3 - How to Decrease Customer Complaints | eHow

Published: 9 years ago | Submitted by PHILIPPE COLLET | permalink

Customers are the prime reason for any company's success. Customer complaints, therefore, should be accorded top priority and attended to immediately. Customer complaints should be treated as feedback on your product or service. They should spur you to spot the problems in manufacturing or service delivery processes and take immediate remedial...

For further reading: http://www.ehow.com/how_7825256_decrease-customer-complaints.html ^[3]

Tip 4 - The complaint value chain

Published: 9 years ago | Submitted by minsoo park | permalink

Improve customer relations by following the complaint management process checklist
Tags: handling complaints,customer complaints,complaining customers,unhappy customers,handling unhappy customers

For further reading: http://www.marketingdonut.co.uk/marketing/customer-care/customer-complaints/the-complaint-value-chain ^[4]

Tip 5 - Five Ways to Reduce Complaints and Improve the Customer...

Published: 9 years ago | Submitted by Cindi Smith | permalink

You’ve probably heard the expression, “I’d rather have a tooth pulled than ” Well, all too often, what fills in that blank is “call customer...

For further reading: http://www.vocalcom.com/en/blog/customer-service/five-ways-to-reduce-complaints-and-improve-the-customer-experience/ ^[5]

Tip 6 - 3 Ways to Reduce Customer Complaints - Facilities Management Facilities Management Feature

Published: 9 years ago | Submitted by Randy Rahn | permalink

For further reading: http://www.facilitiesnet.com/facilitiesmanagement/article/3-Ways-to-Reduce-Customer-Complaints-Facilities-Management-Facilities-Management-Feature--16002 ^[6]

Tip 7 - 8 Ways to Reduce the Cost of Complaints

Published: 9 years ago | Submitted by Victor Katolyk | permalink

While dealing with complaints represents a particularly irksome overhead, simply devoting fewer resources to this area would be a false economy, as having lots of unhappy customers will ultimately be...

For further reading: http://www.rantandrave.com/news/8-ways-reduce-cost-complaints ^[7]