How to Test Customer Service Skills

“Don’t ever doubt in the customer service business the importance of people and their attitudes.” Former Southwest Airlines CEO Herb Kelleher Every business needs to be concerned with customer service.  Customer service excellence starts with a focus on people.
Tags: customer service skill tests, pre-employment tests, customer service skills

Do you have the attitudes, aptitudes and personality to be a customer service representative for call centers? Take the Call Center Customer Service Rep Test to find out if you've got what it takes!
Tags: Telemarketing aptitude test,call center skills test,call center skill tests,customer service representative,definition of customer service,customer service definition,good customer service,excellent customer service,customer service job description,great customer service,customer service interview questions,customer services skills,customer service skill,customer service training,customer service skills,training customer service,quality customer service,customer service tips,customer service management,customer service survey,customer service call center,improve customer service,customer service skills list,excellent customer service skills,improving customer service,good customer service skills,what are customer service skills,how to improve customer service,customer service training skills,improving customer service skills,customer service consultant,telephone customer service skills,call center customer service training,customer service skills test,call center skills test

Personality & IQ tests and quizzes: Big 5 personality test, IQ test, emotional intelligence test (EQ test), love test, career test, depression symptoms checker, mind games, Type A personality test

When you have an opening on your customer support team, you can take all the right steps and still not know whether a prospective hire is going to be the right fit.

A take home test is a framework that can be used to actually measure these qualities and skills once an applicant has passed your interview process.

The goals of a take home test are to evaluate a hire’s communication and problem-solving skills, as well as his or her experience. Additionally, these assessments allow customer service managers and VPs to see whether a candidate would be a fit in the office culture, depending on how they address problems and answer questions.

Tags: customer service skills test,best practices,hiring,customer experience