How to Test Customer Service Skills

Tip 1 - Customer Service Aptitude Test

EmployTest's Customer Service Aptitude test will show you how effectively and efficiently your applicants will interact with customers.

Tip 2 - Good Customer Service Skill Tests for Pre Employment

“Don’t ever doubt in the customer service business the importance of people and their attitudes.” Former Southwest Airlines CEO Herb Kelleher Every business needs to be concerned with customer service.  Customer service excellence starts with a focus on people.
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Tip 3 - Call Center Customer Service Rep Test

Do you have the attitudes, aptitudes and personality to be a customer service representative for call centers? Take the Call Center Customer Service Rep Test to find out if you've got what it takes!
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Tip 4 - Queendom: personality tests, IQ tests, mind games, love tests, career tests

Personality & IQ tests and quizzes: Big 5 personality test, IQ test, emotional intelligence test (EQ test), love test, career test, depression symptoms checker, mind games, Type A personality test

Tip 5 - Use a Customer Service Skills Test Before You Extend an Offer

When you have an opening on your customer support team, you can take all the right steps and still not know whether a prospective hire is going to be the right fit.

A take home test is a framework that can be used to actually measure these qualities and skills once an applicant has passed your interview process.

The goals of a take home test are to evaluate a hire’s communication and problem-solving skills, as well as his or her experience. Additionally, these assessments allow customer service managers and VPs to see whether a candidate would be a fit in the office culture, depending on how they address problems and answer questions.

Tags: customer service skills test,best practices,hiring,customer experience