Tip - On-hold hell: why automated phone systems are infuriating | Dean Burnett

Published 9 years, 9 month(s) ago | Submitted by Robert Hildreth

Dean Burnett: Using an automated phone system is a very frustrating experience. There are many reasons for this.
Tags: Science,Psychology,Telecoms

For further reading: http://www.theguardian.com/science/brain-flapping/2014/apr/25/on-hold-hell-why-automated-phone-systems-are-infuriating

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Posted: 9 years, 9 month(s) ago

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