Tip - Use a Customer Service Skills Test Before You Extend an Offer

When you have an opening on your customer support team, you can take all the right steps and still not know whether a prospective hire is going to be the right fit.

A take home test is a framework that can be used to actually measure these qualities and skills once an applicant has passed your interview process.

The goals of a take home test are to evaluate a hire’s communication and problem-solving skills, as well as his or her experience. Additionally, these assessments allow customer service managers and VPs to see whether a candidate would be a fit in the office culture, depending on how they address problems and answer questions.

Tags: customer service skills test,best practices,hiring,customer experience