What Are the Foundations for Customer Service?

Its come to my attention lately, that many companies and individuals lack the critical insight and skills needed to deliver successful customer service. I’m sure many of you have had a similar situation either on the phone or in-person, when…

It’s hard for a company to get away with poor customer service in today’s culture. That's why a Foundation of Customer Service Equals Loyal Customers.

Digital Library > Defining and Serving a Market > Customer service"How to Create a Customer Service Plan"The fight for market share grows ever fiercer. How can you win and keep customers when the price wars never end? Provide better service! To do it most effectively, you'll need a plan.WHAT YOU SHOULD KNOW BEFORE GETTING STARTED What is Customer Service?"As the Interactive Age arrives, every enterprise will have to learn how to treat different customers differently." — Enterprise One To One, by Don Peppers and Martha Rogers (Currency Doubleday, 1997).How does your company meet a customer's needs?If you started a business 10 years ago, you'd probably give an indirect answer. You might say that by gaining market share and managing sales and distribution, you could satisfy your customers. If buyers' needs were met, your business would presumably grow and prosper.Today, however, meeting the needs and expectations of customers requires that you know your customers
Tags: digital library

An introductory course about understanding the foundations of Customer Service.

National Professional Certification in Customer Service is a credential that helps individuals demonstrate their skills and knowledge to retail employers.
Tags: Retail certification, professional certification, professional credential, standard skills, customer service certification, customer service skills, retailing smarts, retail operations, getting certified, sign up for certification exam, find a testing center, study for certification, sample test questions