What Are the Foundations for Customer Service?

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What Are the Foundations for Customer Service? – This is a place for the community to provide tips and advice on What Are the Foundations for Customer Service?. This topic was created by Kolgos and the tips are provided by the community. The tips you add here can be your own or referred from another site. The best tips are then ranked at the top when up-voted by members of the community.

Tip 1 - Basic foundations for customer service and customer support

Published: 9 years, 3 month(s) ago | Submitted by Jesse Wright | permalink

Brian Morris explains how customer support is changing in the new age and how building a strong foundation is the best way to start.

For further reading: http://www.getbusymedia.com/twist-on-customer-support/ ^[1]

Tip 2 - Three Foundations of Customer Service - Inbound Marketing Agency - Lead Generation & Nurture

Published: 9 years, 3 month(s) ago | Submitted by Chuck Stump | permalink

Its come to my attention lately, that many companies and individuals lack the critical insight and skills needed to deliver successful customer service. I’m sure many of you have had a similar situation either on the phone or in-person, when…

For further reading: http://www.newnorth.com/three-foundations-of-customer-service/ ^[2]

Tip 3 - ACS 100 — Foundations of Customer Service

Published: 9 years, 3 month(s) ago | Submitted by Yolanda Amu 00e 9zcua | permalink

For further reading: http://www.loma.org/ProfDev/Courses/Listings/ACS_100.aspx ^[3]

Tip 4 - A Foundation of Customer Service Equals Loyal Customers

Published: 9 years, 3 month(s) ago | Submitted by Andrea da Silva | permalink

It’s hard for a company to get away with poor customer service in today’s culture. That's why a Foundation of Customer Service Equals Loyal Customers.

For further reading: http://customercarenews.com/strong-foundation-customer-service-equals-loyal-customers-brand-ambassadors/ ^[4]

Tip 5 - How to Create a Customer Service Plan | Edward Lowe Foundation

Published: 9 years, 3 month(s) ago | Submitted by William Major | permalink

Digital Library > Defining and Serving a Market > Customer service"How to Create a Customer Service Plan"The fight for market share grows ever fiercer. How can you win and keep customers when the price wars never end? Provide better service! To do it most effectively, you'll need a plan.WHAT YOU SHOULD KNOW BEFORE GETTING STARTED What is Customer Service?"As the Interactive Age arrives, every enterprise will have to learn how to treat different customers differently." — Enterprise One To One, by Don Peppers and Martha Rogers (Currency Doubleday, 1997).How does your company meet a customer's needs?If you started a business 10 years ago, you'd probably give an indirect answer. You might say that by gaining market share and managing sales and distribution, you could satisfy your customers. If buyers' needs were met, your business would presumably grow and prosper.Today, however, meeting the needs and expectations of customers requires that you know your customers
Tags: digital library

For further reading: http://edwardlowe.org/digital-library/how-to-create-a-customer-service-plan/ ^[5]

Tip 6 - Customer Service Foundation - Udemy

Published: 9 years, 3 month(s) ago | Submitted by rat 1 | permalink

An introductory course about understanding the foundations of Customer Service.

For further reading: https://www.udemy.com/customer-service-foundation/ ^[6]

Tip 7 - Customer Service and Sales

Published: 9 years, 3 month(s) ago | Submitted by Wojo OVERKILLPL | permalink

National Professional Certification in Customer Service is a credential that helps individuals demonstrate their skills and knowledge to retail employers.
Tags: Retail certification, professional certification, professional credential, standard skills, customer service certification, customer service skills, retailing smarts, retail operations, getting certified, sign up for certification exam, find a testing center, study for certification, sample test questions

For further reading: https://nrf.com/career-center/certifications-and-training/customer-service-and-sales-certification ^[7]